Frequently Asked Questions
Q: Can I buy Tipperary Equestrian products online?
A: Yes, you can now purchase Tipperary Equestrian products online, through our Shopatron store! Please follow this link to purchase our products online: http://phoenix.digcanada.com/tipperary/catalogue/
Q: Who should wear a protective vest?
A: Anyone who rides or works around horses should wear a protective vest. To partake in many forms of equestrian competitions you may be required to wear a vest. Please consult the rule book from your governing body to confirm.
Q: I fell off while wearing my Tipperary helmet. What is your accident replacement policy?
A: If your helmet has taken an impact from any type of fall, it should be replaced. The accident replacement period for Tipperary helmets is one year from date of purchase. Should your helmet be involved in an accident within 1 year of purchase, we will replace your helmet at a discounted price. Please contact customer service at 1-888-313-8842 for instruction. Please be aware that even though the exterior of your helmet may look undamaged, the interior structures could still be compromised. We strongly recommend replacing any helmet that has taken an impact from any type of fall.
Q: Who should wear an ASTM/SEI certified helmet?
A: At Phoenix Performance Products we believe that anyone riding and working around horses should wear an ASTM/SEI certified helmet. TBIs (Traumatic Brain Injuries) are the leading cause of death among equestrians. These injuries can occur to any rider, on any horse, partaking in any discipline. So please wear your helmets every time, every ride.
Q: Where can I find a Phoenix/Tipperary dealer close to me?
A: If you go to the Find a Dealer section at the top of this page, you can simply enter your geographic location, and a list of our dealers in your area will pop up. You can also narrow your search further by clicking the first letter of your city name. Here is the link: Find a Dealer
Q: Can I get custom colours for my Tipperary Vest?
A: Yes, you can. MyTipperary™ custom vests feature many different customization options. For an extra charge, you can get a vest with custom colour, trim & piping options.
Q: Can I get my name/barn name/sponsor embroidered on my Tipperary vest?
A: Yes you can! The MyTipperary™ program allows customers to embroider anything you want on to your vest. You would have to call Tipperary directly for this option or visit your local dealer to put in a custom embroidery order. You will need to provide a digitized file (.DST), or Tipperary can have it digitized at an extra cost.
Q: I just ordered a custom Tipperary vest, how long will it take to get to me?
A: Please allow 4-6 weeks for the manufacture of your custom vest, and 5-6 days for shipping after that.
Q: I fell off while wearing my Tipperary vest, should I replace it?
A: Protective vests should be replaced after every fall or impact. Upon a fall, the vest must be thoroughly inspected for any signs of damage, including rips, tears or compressed foam padding. If the protective vest shows any signs of damage, or the condition is unknown, it should be replaced.
Q: When should I replace my protective vest?
A: Because of the applications, usage, and exposure of the protective vest to varied conditions, we recommend you replace your vest every 5 years.
Q: Under the circumstances that my helmet is accident free, when should I think about replacing it?
A: If your helmet is accident free, we recommend that it be replaced every 3-5 years due to the possibility of changing safety standards and the chance of unseen deterioration of the helmet’s shell and liner. However, if you have had an accident with your helmet, we recommend it be replaced immediately. Please see question #2 for our accident replacement policy.
Q: How do I clean my protective vest?
A: To clean your vest, we recommend using mild houshold soap and cold water. Make sure to rinse your vest clean of any soap with cold, clean water, as the residue may accelerate the deterioration of the vest’s materials. Dry-cleaning, cleaning solvents, paint, heat or bug sprays may affect the protective vest’s integrity or performance or both. DO NOT use any cleaning solvents other than mild household soap and cold water.
Q: How do I clean my Tipperary helmet?
A: The interior lining and exterior shell may be cleaned using mild household soap and cold water. Make sure to rinse your helmet clean of any soap with cold, clean water, as the residue may accelerate the deterioration of the helmet’s materials. When finished with the cleaning the interior liner, ensure all pieces are dry before returning them to the helmet. Dry-cleaning, cleaning solvents, paint, heat or bug sprays may affect the helmet’s integrity or performance or both. DO NOT use any cleaning solvents other than mild household soap and cold water, and DO NOT wash your helmet in the dishwasher.
Q: What is ASTM?
A: ASTM stands for the American Society for Testing and Materials. ASTM International is one of the largest voluntary standards development organizations in the world – a trusted source for technical standards for materials, products, systems, and services. Known for their high technical quality and market relevancy, ASTM International standards have an important role in the information infrastructure that guides design, manufacturing and trade in the global economy. ASTM committees are industry experts, engineers and doctors compiling criteria and testing methods for specific sports products. Phoenix uses this criteria as a product development “recipe” to make standardized vests and helmets. The products are tested in an independent lab to be sure they meet the criteria of the standard written by the ASTM.
Q: What is SEI?
A: The Safety Equipment Institute (SEI) is a private, non-profit organization that administers a non-governmental, third-party certification program and tests and certifies a broad range of safety and protective products used occupationally and recreationally. SEI certification programs are voluntary and available to any manufacturer of safety and protective equipment seeking to have product models certified by SEI. Manufacturers and consumers are assured that products bearing the SEI label have been manufactured to meet the level of quality and performance of the most current comprehensive standards existing for the product.